Terms and Conditions

1. Terms and Conditions

  • Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ishiso Ltd’s relationship with you in relation to this website. The term Ishiso Ltd or Ishiso or “us” or “we” refers to the owner of the website whose registered office is Talbot House, 204-226 Imperial Drive, Rayners Lane, Harrow HA2 7HH. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Ishiso Ltd’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • Your use of the Ishiso website and any service contained within constitutes acceptance of these Terms & Conditions.

    2. Customer Information

    2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment. 

    2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

    2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform Ishiso immediately.

    2.4 The Ishiso website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children

    3. Privacy

    3.1 Ishiso takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

    4. Product Pricing and Title

    4.1 Ishiso makes every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by Ishiso at anytime up to the shipment of that order and any related items. 

    4.2 Ishiso reserves the right to alter all product pricing without notice. 

    4.3 Title in any products ordered from Ishiso does not pass to the purchaser until Ishiso has received and processed a valid payment. 

    5. Your Order

    5.1 When you place an order with Ishiso you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to Ishiso to purchase the goods specified in the order.

    5.2 The timing of your order will be dependent on the type of delivery option chosen by you. Charges may apply for all delivery options and will be shown at checkout.  Ishiso provide UK standard delivery on products shipped within the UK. Orders are dispatched by Royal Mail First Class service which are normally delivered within 1-2 working days. However, in exceptional cases please allow up to 14 days for delivery (especially at busy times like Christmas). Other delivery options are indicated at point of order.

    5.3 Your offer is only accepted by Ishiso once we have emailed you to confirm the dispatch of your order.

    5.4 Product items not included within the dispatch email are not included in the order and contract between you and Ishiso.

    5.5 Ishiso reserves the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. 

    5.6 If Ishiso is unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time or purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

    6. Shipping and Customs Duty

    6.1 All orders received by Ishiso are shipped subject to availability. 

    6.2 Ishiso reserves the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.

    6.3 Ishiso cannot be held responsible for disruption to shipping caused by industrial disputes or action outside the direct control of Ishiso. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.

    6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

    7. Cancellation Rights, Returns and Refunds

    7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify Ishiso in writing, (email or letter) within seven working days from the day after you receive your goods.

    7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

    7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason. 

    7.4 Please observe the following procedure for all returns to us:

    7.4.1. On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.

    7.4.2 If you are returning your product because it is defective, please state the defect or defects.

    7.4.3 Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Ishiso will not issue a refund where the product is in an incomplete state.

    7.5 If the original packaging surrounding the product has been damaged or destroyed Ishiso will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.

    7.6 You are responsible for paying any postage or shipping costs incurred when returning the product.

    7.7 We recommend that all returns be sent by registered post, so that a record of the return is available for you.

    7.8 Ishiso will not issue refunds for any items lost or stolen in transit to Ishiso. 

    7.9 Where a return is lost or stolen in transit to Ishiso the Customer should claim compensation from the company that shipped the return.

    7.10 If you fail to return a product to Ishiso, we may make arrangements to have the product collected from you. The cost of this will be passed on to you.

    7.11 Unused products may be returned promptly by customers to our warehouse listed below: 

    Ishiso Ltd 

    Customer services 

    The Brentano Suite

    Catalyst House

    720 Centennial Court

    Centennial Park

    Elstree, Hertfordshire

    WD6 3SY 

    7.12 Subject to the above, Ishiso will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.

    7.13 Ishiso will also refund the cost of standard or recorded postage incurred returning a product incorrectly sent by Ishiso or a defective product. Please note that Ishiso will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.

    8. Customer Complaints

  • Ishiso endeavours to respond to complaints within five working days. 

  • 9. Faulty Products
    Where a Customer experiences a fault with a product it can be returned to Ishiso, subject to our returns policy above.

    10. Events outside our control
    Ishiso shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to acts of god, war, civil disorder or industrial dispute.

    11. License

    11.1 Ishiso grants you a license to access the content, information and services contained within the Ishiso website for personal use only.

    11.2 This license allows you to download and cache (using your browser) individual pages from the Ishiso website.

    11.3 This license does not allow you to download and modify individual pages or substantial parts of the Ishiso website nor to make the Ishiso website available via an intranet, where the Ishiso website or a substantial part of it is hosted locally on the intranet in question.

    11.4 The Ishiso website design, layout, content or text cannot be copied, edited or otherwise manipulated without the express written permission of Ishiso.

    11.5 The Ishiso website cannot be placed within the frame-set of another site.

    11.6 Third parties are not allowed to “deep link” to pages within the Ishiso website, without the express written permission of Ishiso. All links (unless expressly permitted by Ishiso) should be to the main index page of the Ishiso website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

    12. Copyright

    12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Ishiso, unless expressly acknowledged as otherwise.

    12.2 The data mining, extraction or utilisation of product information from the Ishiso website is not permitted without the express written permission of Ishiso.

    13. Reasonably Foreseeable Losses

    13.1 Ishiso will be liable for any losses incurred by you due to breaches of these terms and conditions by Ishiso, where losses were reasonably foreseeable at the time the contract between Ishiso and you was made.

    13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between Ishiso and you are excluded.

    13.3 Ishiso does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty of Ishiso, its employees or officers.

    14. Severability
    The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. 

    15. Waiver by Ishiso 
    Failure by either Ishiso to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless Ishiso acknowledges the waiver in writing.

    16. Entire Terms & Conditions
    These terms & conditions set out the entire agreement and understanding between you and Ishiso. Ishiso reserves the right to change these terms and conditions at any time, without giving notice to you.

    17. Jurisdiction
    These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

    Your statutory rights are unaffected.

    Our contact details are as follows:

    Ishiso Ltd
    Talbot House
    204-226 Imperial Drive

    Rayners Lane
    United Kingdom
    HA2 7HH

    Email info@ishiso.com
    Tel: +447990643649